24/7 Customer Support in Shared Hosting
We offer 24/7 billing, customer and tech support for our Linux shared hosting. Even if you are not our customer yet and you have some questions, we can assist you right away and provide the needed information, in order to give you a choice to make the best decision when you purchase a new hosting account. We are available at any time, including holidays and weekends, and we supply numerous ways of communication to contact us - live chat, phone, e-mails and support tickets. For your benefit, we have several telephone numbers all over the world, so that you will be able to call the one which is closer to you. The max response time for your e-mail messages and the tickets is 1 hour. The standard response time is around 15-20 minutes, so you can forget all about waiting for days to receive assistance for some task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how essential it is to get timely help, especially if your web site is not working properly for some reason. All our Linux semi-dedicated hosting include 24/7 customer and tech support, consequently if something comes up, you can use several methods to contact us - telephone line with multiple local numbers globally, live chat, emails and tickets. The first two choices are for billing, pre-sales and common matters, so that if you don't have an account yet, for instance, you're able to find additional details for our solutions, or we can help you with less complex tech issues. The next two options are for strictly technical issues or everything that is more time-consuming as it is much easier to follow the conversation between you and our technical support crew. The guaranteed max reply time for them is merely 1 hour, the actual one - 15-20 minutes, so you won't need to wait for an entire day to receive support as you may need to do with other providers.
24/7 Customer Support in VPS Web Hosting
In case you purchase a virtual private server through us, you can use several different methods of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales issues, you'll find a couple of local phone numbers in the USA, Great Britain and Australia along with a live chat service. If you're an active customer and you require help with a technical issue that requires more time to analyze or resolve, you will be able to open a support ticket through your billing account or you'll be able to send an email message and we'll handle the trouble and send you a reply within the hour. The response time is guaranteed 24/7, which includes weekends and holidays, yet for many issues it takes no more than 30 mins to receive assistance. Our support service covers your VPS as well as all pre-installed software it includes, so if you need help with third-party software, you will be able to check the additional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers Hosting
All dedicated server packages that we provide feature 24/7 support via numerous means of communication and with a one-hour max reply time guarantee. In case you want to learn more about the plans or you have any kind of general or billing questions, you are able to call one of the local numbers that we have worldwide or you could use our live chat service and consult with a live representative. For strictly technical issues that need assistance from a tech support person or an administrator, you can open a ticket from your billing Control Panel or you can send an e-mail, because these channels are more appropriate to track a particular issue. The answer time for them rarely is more than 30 mins, so you can forget all about waiting for a full day so as to receive assistance. Our support service is available for any kind of server-related matters, including the pre-installed software. When you'd like to receive help with third-party applications, you may consider ordering the Managed Services upgrade that we offer for all of the plans.