Even though the web hosting service provided by the different companies seems the same, every provider has their own platform with its own tweaks and different ways to do particular operations. In cases like this, an info-crammed knowledge base will be quite helpful both for people with zero prior experience and for technically knowledgeable individuals who will ultimately learn how certain tasks are accomplished, but will waste time meanwhile. The purpose of such a knowledge base is to make the hosting service quick and simple to use, sparing users a lot of time and efforts. The end result is more satisfied customers, as they can quickly find the information they’re searching for, and considerably less work for the technical support staff members, because typically most of the questions and issues that customers have are already listed in the knowledge base. In case the articles are adequately written and cover more things, you’ll be able to find out more not only about your account, but also about the web hosting service in general.

Extensive Online Documentation in Shared Hosting

Our shared hosting plans include an exhaustive knowledge base where you can find info about all the difficulties that you might bump into and their solutions. You can discover how to create and administer an electronic mailing list, how to use an .htaccess configuration file, or how to continue if the settings of your mail client are accurate, but nonetheless you are unable to send emails, for example. We’ve tried our best to be as thorough as possible and to cover all the available options so as to help you save time and to supply you with different solutions for each issue. The knowledge base comprises educative articles as well – both general ones about the web hosting service as a whole, and more specific ones, which will help you become acquainted with the features and functions of the Hepsia Control Panel. You can find articles that are dedicated to specific features and functions in each Control Panel section, whilst if you want to browse the full article archive, you can go to the dedicated Help section.

Extensive Online Documentation in Semi-dedicated Hosting

Our semi-dedicated servers offer a comprehensive article archive where you can find any info that you may need about our hosting services or about the Hepsia Control Panel that we use. We have created it on the basis of the feedback that we’ve received from our clients over the years and, as a consequence, our articles deal with particular problems that you might come across and offer the most efficient way to recover them, for example receiving a 500 Internal Server Error message or not being able to send email messages from your personal computer although you have the correct SMTP settings. The articles are available in each section of the Control Panel and you can consult them at any given moment. They can help you heighten your knowledge not only about our platform, but also about the web hosting realm in general, as they include elaborate guidelines and general info such as what file access permissions or cron jobs are.