A ticketing system is the most common medium of communication that hosting companies offer to their clients. It is most often part of the billing account and is the most efficient way to solve a problem that takes a certain period of time to investigate or that has to be forwarded to an administrator. In this way, all replies supplied by either party will be kept in the same location in the event that somebody else needs to work on the problem in question and the info already exchanged in the ticket will be available to all parties. The disadvantage of using a ticketing system with most hosting platforms is that it’s separate from the web hosting Control Panel, which means that you will need to log in and out of at least two accounts in order to do a specific operation or to get in touch with the company’s help desk staff. In case you want to manage a number of domains and each one is hosted in its very own account, you’ll have to use even more accounts simultaneously. On top of that, it may take a significant length of time for the hosting provider to reply to your tickets.

Integrated Ticketing System in Shared Hosting

In stark contrast to what you may find with plenty of other hosting providers, the ticketing system that we use with our Linux shared hosting is an essential part of the Hepsia Control Panel, which is included with all hosting accounts. You won’t need to memorize different log-on credentials, as you will be able to manage your tickets and the hosting account itself in a single place. So, if you’ve got a question or experience a challenge, you can contact our client support team members immediately. Our ticketing system includes a clever search option. This means that even in case you have submitted plenty of tickets over the years, you’ll be able to find the one that you need without any difficulties. Also, you can see knowledge base tips for resolving commonly experienced predicaments.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated hosting, was built with the notion that you should be able to manage everything connected with your semi-dedicated account in one location and the support tickets are not an exception. Our ticketing system is built into the Hepsia Control Panel, so, in case you have an enquiry or run into a problem, you can contact our client care staff representatives right away without needing to log in to an entirely different admin interface. You can search through your web files or check different settings in your account while you submit a new ticket or read the answer to an older one. If you’ve got a myriad of tickets and you would like to find a given one, you can take advantage of the clever search box, which is available in the Help section of the Control Panel. We guarantee that you will get an answer in less than 60 minutes regardless of the nature of your question or issue.