Although this is not the mainfactor for you to distinguish a trustworthy shared hosting provider from a bad one and a reseller from an actual supplier, being able to call and speak with a live person is an indicator that you aren't dealing with a one-person firm and that you'll be able to reach someone any time you need help. The telephone support for web hosting services may range from general to experienced, which means that the issues which can be resolved through a call differ based on the company. Usually, these issues are simpler and feature billing or 1st level technical issues because more complex matters usually require a support ticket where both you and the administrators can follow what's going on with a specific issue. However, the option to phone call your provider can save you considerable time and efforts for the countless small issues which may eventually appear when you manage your web hosting account.

Phone Support in Shared Hosting

All our shared hosting packages feature phone support 14 hrs per day even on public holidays, so that if you do not have an account yet, you are able to give us a call and find out more about our services or if we will meet the system requirements for your sites. For your convenience, we have local phone lines in the United States, the United Kingdom and Australia, so that you can call the number which is closer to you. In case you're a current customer, we will help you promptly with any kind of general and billing matters and with various technical issues to save you time and efforts - we are aware of the fact that often it's easier to talk to a live person to get things done promptly. Certainly, some situations cannot be taken care of on the telephone, so in such a case you'll be able to take advantage of our ticketing system.

Phone Support in Semi-dedicated Hosting

The support services forall the semi-dedicated server plans that we offer include live phone support for fourteen hours daily. If you are unsure which plan is suitable for your sites, you would like to find out more about the package's features or you'd like to have any other type of info about our services, you have the option to call any of the local numbers that we have in the United States, Great Britain and Australia and our support agents will help you. In case you currently own an account, you will be able to get in touch with us about sales and general issues, although we're usually able to help with a lot of technical issues as well. For strictly technical troubles you'll have to take advantage of our in-built ticketing system where the correspondence between you and our technical support team will be in 1 place, which is the best option when your issue needs extra time to be taken care of or it needs to be escalated to our sysadmins.