Customer Support Channels
A One–Hour Ticket Response Time Guarantee
Every support request you send to us will be responded to within maximum sixty minutes. If for any reason whatsoever your ticket or e–mail calls for further assistance from an admin, we will forward it and leave a note to let you know that your issue is being worked on. If you order the Optional Managed Services package, any of the server administration tasks included there will be completed at a time that suits you.
A Top–Notch Client Care Service
We will be at your disposal 24/7/365 to reply to any enquiries that you may have connected to our Web Hosting Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated web hosting server. If you also need help tackling server management procedures, you can make use of our Optional Managed Services package, which includes data backup disk space, weekly OS updates, server monitoring and restarting procedures, as well as installation and troubleshooting procedures
An Intuitive Help Section
We have equipped the Web Hosting Control Panel with an elaborate knowledge base, which includes elaborate explanations of its features and functionalities. In addition, we have filmed exhaustive video tutorials that will further show you how to perform a certain operation or troubleshoot a typically encountered problem. All the instructional articles and the video tutorials are easily reachable from each section of the Web Hosting Control Panel through the Help and Videos buttons situated in the upper right corner.