Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Delivering excellent quality support on–time is our main priority, so we backup each Linux shared hosting plan with a 1–hour ticket reaction guarantee. When you supply a ticket or post an email, our user tech support team will do their best to offer the most satisfactory answer to your case and to offer you guidance promptly.

  • Top quality support service

  • A Top–quality Support Service

  • Our customer assistance service is delivered by a team of qualified employees that are ready to reply to your query in a timely manner. You can easily get hold of the tech support team by starting a technical support ticket from your Web Hosting Control Panel or by submitting us an email message. On working days, you may as well contact us on the telephone or use the online chat service.

  • Intuitive help center

  • An Intuitive Help Section

  • Our Control Panel has a comprehensive practical knowledge base that’s built into all parts. In each area, you will find a Help button which will load for you a list of step–by–step tutorials on how to use a specific function or execute a selected action. Moreover, we have generated course video clips in an effort to get a better idea of the Control Panel’s interface.