One-Hour Response Guarantee in Shared Hosting
Our Linux shared hosting come with a one-hour reply time guarantee, which suggests that regardless of what question or difficulty you may have, we’ll always be there to lend a helping hand. In fact, it seldom takes more than 30 minutes to get an issue solved or a query answered, and this is valid for both sales and technical matters. Our client support engineers will be at your disposal 24/7, even on legal holidays and weekends, which suggests that you will receive immediate support at any time. We realize just how priceless time can be, so by the time we respond to your email or support ticket, we will have enquired into the issue and, if we haven’t resolved it, we will supply you with more info on what you have to do on your end, if the case necessitates this. With our support services, you can rest assured that there will be somebody to assist you immediately, irrespective of the hour.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you open a tech support ticket through your hosting Control Panel or write an email relating to your semi-dedicated server, you will obtain a reply within less than 60 minutes. You can get in touch with us at any time in regards to billing, general or technical matters and due to the fact that we are working 24 hours a day, 7 days a week, you’ll invariably get assistance right on the spot. Based on the specific issue or question, we will supply you with more details, solve the predicament if it has been caused by something that’s within our reach or inform you what steps to take if you have to adjust a specific setting for a software app that we cannot access. You can forget about waiting for an entire day for each reply. Actually, in the majority of cases we answer emails and tickets within 20-25 minutes max.